Garage Door Will Not Close

Garage Door Operator Issues

In most cases the garage door operator is causing the issue stopping your door from closing, here are the most common problems:

Operator Remote Batteries are Dead

Batteries used in remote openers have an average life span of about two years, but can last longer depending upon use. Test your door using the wall button, exterior keypad or another remote to see if this is the issue first.


Photo Eyes out of Alignment

Located at the bottom right and left of the garage door tracks will be photos eyes or sensors. These photo eyes transmit an invisible beam that detects if anything is obstructing the garage door’s path when it closes. This safety measure is there to prevent automatic garage doors from closing on top of someone or something and causing serious injury or damage. When the door reverses it will be followed by a clicking sound and lights flashing on the opener unit.

To resolve this issue, first move anything obstructing the sensor paths beam then clean the lenses. If the issue still arrises locate the receiving sensor, it will have a green LED/light. This LED will be off, dim or flickering indicating sensor is out of alignment. To fix, loosen the wing-nut and move the sensor till the LED is a solid green confirming the sensor is now aligned.

If the LED is not coming on the other issues will be, broken wires, sensors need replacement or loose connection. If that is the case please call to schedule a service call to replace your garage door sensors.

Garage Door Operator Limit Settings

If your garage door closes all the way and then immediately goes back up instead of staying in the closed position, the most likely culprit is the open and close limit settings of your garage door opener.

The limit range tells the garage door opener how far down the door should move before it’s fully closed. If your settings are too high, the door will hit the ground before the opener thinks it should and assume the it’s hitting something and automatically reverse. This safeguard is to prevent crushing whatever is beneath it.

Locate the limit knobs or dials on your operator and adjust as needed. If you find that adjusting the limit settings isn’t working, please call us and we will help get your garage door to stay closed.

Note: during winter months build-up of snow and ice can cause high-spots and make your door think its hitting something. Scrape off all ice and snow and test, if the issue still arrises call to schedule a service request.


Other Issues

Garage Door Track is out of Alignment

If your garage door track is out of alignment, it can cause serious issues. The track needs to be aligned properly in order for the rollers to smoothly guide the door up and down. In most cases tracks would come out of alignment if they were hit by your car or any other heavy objects. If you see that your tracks have been bent or dislodged from your wall, you have a problem and need to schedule a service appointment.

Broken Garage Door Rollers

Bent or broken rollers can cause friction or jamb your garage door when trying to open or close. This friction will prompt your operator to stop working or make it very difficult to operate manually. Check to see if your rollers are still in the track and are moving freely, if not call to book a service request to replace your rollers.

Garage Door Operator has a Broken Gear

If your automatic operator is running but the chain or belt is not moving, chances are your gear has stripped and needs replacement. In this case you can pull on the “Emergency Release Cord” and manually close the garage door.


Contact us to schedule a repair, replacement or service for your garage door or garage door opener.